Great HP Service!
My HP IPAQ started giving me lots of problems 4 weeks back, I guess it didn’t like me dropping it for the 100th time :p.
It’d freeze up, just like that, irrespective of whether I was in a phone call or in the middle of a chess game. very irritating. I tried upgrading the firmware - no use. So, I took it to the nearest HP service center. For those in B’lore, the service center I went to, is in Indira nagar 100ft road, on top of FabMall. To tell you the truth, I didn’t expect them to take it for service, as I didn’t buy this unit in India. As expected, they said they wouldn’t be taking units with International warranty. Mine was APAC warranty, I specifically made sure with the HP Malaysia guys that mine would be supported in India. After some “effective” convincing, they agreed to take it, but, under the condition they could only TRY to fix the problem. WTH? What do you mean “try”?? It seems like HP India is not yet fully equipped to service IPAQ 68xx models. They said they usually replace the unit, instead of trying to root cause. What this “will-try-my-best” terminology basically meant was if they said they couldn’t fix my iPAQ problem, I had to go to Malaysia to fix this or start using this as a costly paper-weight! God!
After 3 weeks of follow up, HP India finally said they would try to see if there is a replacement part available in the Chennai center. Luckily, they have found one! I got a call today from the centre, asking me to collect the repaired unit in 10days time 
Yahoooo, my 35K is saved! Whew, thanks HP!
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HP Rw6828
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